Shipping Policy

Effective Date: February 23, 2025

At RiseTopix, we are committed to delivering your luxury watch securely and promptly. This Shipping Policy outlines our shipping methods, delivery timeframes, and other important details regarding your order.

1. Shipping Destinations

  • We offer worldwide shipping to most countries.
  • If your location is not available at checkout, please contact us at info@risetopix.xyz for assistance.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 3:00 PM (CST) are processed the next business day.
  • Any processing delays will be communicated via email.

3. Shipping Methods & Estimated Delivery Times

We offer standard and express shipping options with trusted carriers like DHL, FedEx, and UPS.

Shipping Method | Estimated Delivery Time | Cost
Standard (USA) | 3-7 business days | Free
Express (USA) | 1-3 business days | $20
Standard (International) | 7-15 business days | $25
Express (International) | 3-7 business days | $40

Note: International delivery times may vary due to customs and local postal services.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order on the courier’s website.
  • If you do not receive an update within 48 hours, please contact us.

5. Shipping Fees & Taxes

  • Domestic orders (USA) over $100 qualify for free standard shipping.
  • International customers are responsible for any import duties, taxes, or customs fees.

6. Lost, Delayed, or Damaged Shipments

  • If your package is lost or delayed, contact us for assistance with filing a claim.
  • RiseTopix is not responsible for delays caused by weather, customs, or courier issues.
  • For damaged items, email info@risetopix.xyz within 48 hours with photos of the damage.

7. Address & Delivery Issues

  • Please verify your shipping address before placing an order.
  • Customers are responsible for re-shipping fees if an incorrect address is provided.
  • If a package is returned due to an incorrect address, a refund will be issued minus the shipping cost.

8. Contact Us

For any shipping-related questions, feel free to reach out to us:

📍 Address: 3176 Worthington Drive, Allen, Texas
📞 Phone: +1 (972) 583-9896
📧 Email: info@risetopix.xyz
🌍 Website: https://risetopix.xyz/