Shipping Policy
Effective Date: February 23, 2025
At RiseTopix, we are committed to delivering your luxury watch securely and promptly. This Shipping Policy outlines our shipping methods, delivery timeframes, and other important details regarding your order.
1. Shipping Destinations
- We offer worldwide shipping to most countries.
- If your location is not available at checkout, please contact us at info@risetopix.xyz for assistance.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM (CST) will be processed the next business day.
- If there is a delay in processing due to high order volume or unforeseen issues, we will notify you via email.
3. Shipping Methods & Estimated Delivery Times
We provide standard and express shipping options with trusted carriers such as DHL, FedEx, and UPS.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USA) | 3-7 business days | Free |
| Express (USA) | 1-3 business days | $20 |
| Standard (International) | 7-15 business days | $25 |
| Express (International) | 3-7 business days | $40 |
Note: International delivery times may vary due to customs processing and local postal services.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on the courier’s website.
- If you do not receive a tracking update within 48 hours, please contact us.
5. Shipping Fees & Taxes
- Domestic orders (USA) over $100 qualify for free standard shipping.
- International customers are responsible for any applicable import duties, taxes, or customs fees charged by their country.
6. Lost, Delayed, or Damaged Shipments
- If your package is lost or delayed, please contact us, and we will assist you in filing a claim with the carrier.
- RiseTopix is not responsible for delays due to weather, customs processing, or courier issues.
- If your item arrives damaged, please email info@risetopix.xyz within 48 hours with photos of the damage.
7. Address & Delivery Issues
- Please ensure your shipping address is correct before placing an order.
- If an incorrect address is provided, the customer will be responsible for re-shipping fees.
- If a package is returned to us due to an incorrect or undeliverable address, we will issue a refund minus the shipping cost.
8. Contact Us
For any shipping-related questions, feel free to reach out to us:
📍 Address: 3176 Worthington Drive, Allen, Texas
📞 Phone: +1 (972) 583-9896
📧 Email: info@risetopix.xyz
🌍 Website: https://risetopix.xyz/