Refund and Return Policy

Effective Date: February 23, 2025

At RiseTopix, we are committed to providing high-quality luxury watches and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Return request must be made within 30 days of the delivery date.

  • The watch must be unused, unworn, and in its original condition with all packaging, tags, and accessories included.

  • Proof of purchase (receipt or order confirmation) must be provided.

  • Personalized or engraved items cannot be returned unless defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email info@risetopix.xyz with your order number and reason for return.

  2. Receive Authorization – Our team will review your request and provide return instructions if eligible.

  3. Ship the Item – Securely package the watch and ship it to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Approval – Once we receive your item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchange Policy

  • Exchanges are available for the same model or another watch of equal or greater value (price differences may apply).
  • To request an exchange, follow the return process and specify your preferred replacement watch.

5. Non-Returnable Items

  • Personalized or engraved watches

  • Watches damaged due to misuse, accidents, or unauthorized repairs

  • Clearance or final sale items

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and details. We will arrange a free replacement or full refund.

7. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us:

📍 Address: 3176 Worthington Drive, Allen, Texas
📞 Phone: +1 (972) 583-9896
📧 Email: info@risetopix.xyz
🌍 Website: https://risetopix.xyz/